FAQs
Tour lengths in Medellin vary depending on the type of tour, but most tours last between 2-6 hours, with the exception of Guatapé which is a full day, as well as some of our more exclusive tours.
Yes, we understand that plans can change, and we are happy to work with you to reschedule or cancel your private tour if necessary. We have a flexible cancellation policy that allows for free cancellations up to 48 hours before the tour. otherwise a cancellation fee will be applied.
Our private tours typically include a private guide, Luxury transportation, and any entrance fees or activity costs that are part of the tour itinerary. We also provide recommendations for food and other activities during your stay in Medellin.
Our private tour guides are fluent in English and Spanish. We can also provide guides who speak other languages upon request.
In the event of inclement weather, the safety and comfort of our customers is our top priority. Depending on the severity of the weather, we may reschedule the tour to another day, offer an alternative indoor activity, or provide a partial or full refund.
We typically have set office hours from 8am-8pm CST, from which you can contact us by phone. However, we also offer 24/7 support through email, messaging , or social. please feel free to reach out through these various channels.
Once you arrive in Medellin, you can contact your tour provider by phone, email, or through the messaging system on their website or social media accounts. If you have booked a tour, your tour provider may have provided you with a specific contact number or email address to use during your trip.
When contacting your tour provider, be sure to provide your name, tour name or booking number, and the date and time of your scheduled tour. If you have any questions or concerns, be sure to include those as well.
The best time of year to visit Medellin is during the dry season, which runs from December to March and from July to September.
Yes, Medellin is generally safe for tourists. Like any big city, there are areas that are more prone to crime than others, but with common sense precautions, travelers can have a safe and enjoyable trip.
